Customer service is a lot like auto insurance. We hope we never have to use it. In an industry where stress and low pay are the norm, how does the savvy consumer get the best out of the harried customer service representative?
It turns out that the secrets to receiving great customer service are a lot like the secrets to great leadership! You stay calm, polite, and assess the situation carefully. You avoid placing blame and get key stakeholders on your side. Here’s how one customer deals with representatives:
I usually start off by saying something like, ‘I know this is not your fault, however…’ and end with ‘…I’d like to get this resolved as quickly and painlessly as possible for both of us.’
It’s not usually the person you’re calling for help who has caused the problem, but you want them to be on your side to help you figure it out. They’re just doing their jobs.
For more awesome customer service secrets that may get you free room upgrades, replacement products, and super deals, click HERE.